News

Vulnerable patients for Coronavirus (COVID-19)

A number of our patients fall into an extremely vulnerable group, also known as “shield” group. This group of around 1.5 million people nationwide (around 2% or 50 patients in our practice) should have received a letter from NHS England, and their names have been held on a central list. We understand this group will receive priority for supermarket home delivery if they cannot get help from their community for collecting shopping.

We recognise that this group does not include many of our patients who are also more vulnerable (around 35% or 1000 patients in our practice). We can check against national guidance if any of our patients think they may have been missed.

We cannot provide doctors letters to our many hundreds of other vulnerable patients or their carers, requesting special consideration.

We would urge these people to make use of the fantastic local volunteers who have kindly offered to try and keep everyone in our community safe. This vulnerable group includes those who are:

Further advice and detailed criteria for who is “extremely vulnerable” is available online, since this information is being rapidly updated, it may be helpful to search by relevant condition. eg “asthma coronavirus” in google or another search engine.

‘Rescue packs’ for patients with respiratory conditions

⚠️We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). There is no recommended change to usual treatment for your condition.

Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19 (coronavirus), please check online at nhs.uk

Learning to Dispense – sorry for slow prescription times.

Wow, an “interesting” day for Me and Ruth today, as we had a crash course in dispensing medications. Its not easy, and what an amazing job our dispensing team do week in week out! It must be frustrating for some of you, so thanks for understanding. We are not quick.

We know that pharmacys and dispensarys up and down the country are working flat out as everyone wants to make sure they have adequate medications for the weeks ahead. But this means we are trying to work twice as fast, and with half the staff right now.

Thankfully everyone is still fit and well, but for safety several members of the team are self isolating to protect themselves or other staff and our patients from potential risk of infection. We look forward to their return soon.

We have again had many kind words from people today, a big thanks for your support and all your efforts to serve our wider community.

Meanwhile Aldi was lovely and quiet and very well stocked at 7.45pm on our way home tonight. We hope our surgery will catch up by next week, just like they have managed this last week.

Stay home and stay safe everyone.

Best wishes, Sam Tapsell

Daily Update – busy times to avoid calling.

As you may know we are running the practice with minimal staff numbers alongside especially high demand for medications.

We are now handing out medications during 12-1pm and 5-6pm.

Please try to avoid telephone calls to the practice during these busy times if at all possible. You must allow 72 hours after ordering, and please dont phone to check if ready, our staff are working flat out. We will send out prescriptions with local volunteers where possible to reduce visits into the surgery.

 

Coronavirus – COVID19

Message from Dr Sam Tapsell To all of our patients on Fri 20 March 2020:

This has been a tough week and we are very grateful for the huge amount of support we have felt from our community. We need your help to make sure we can keep running in the difficult months ahead. We are a small team working at bare minimum due to “self isolation” to protect our patients, staff and their families. So please:

  1. CHECK ONLINE. If you are unwell with fever or cough, stay at home and get NHS advice online. Isolation notes (sick notes) are also available online as well as the 111 symptom checker.
  2. STAY SAFE. If you are vulnerable by age or illness, you must stay at home and stay safe.
  3. STOP THE SPREAD. Please don’t visit the surgery unless you really need to. Dont check if your medications are ready, don’t call in to ask if we are open as usual. We need to reduce the “traffic” and risk of infection coming through the surgery and of course please wash your hands!
  4. DON’T PANIC. Please allow at least 72 hours for normal medication requests. We have amazing staff working nights and weekends to keep up with demand and make sure you will be well supplied.
  5. HELP US. We can process requests much more easily by online ordering, paper request or by email. Try to only phone as a last resort.
  6. GET ORGANISED: Please collect medication between 12-1 and 5-6pm. Please use the volunteer delivery service if you are self isolating, more details will be added in coming days as groups are already organising in Hartland, Welcombe and Woolsery. Many thanks to all the volunteers putting their names forwards through local facebook groups.
  7. KEEP NEAR YOUR PHONE. Most appointments are now by telephone. When we need to see you in person, we will need to consider the safest way this can be done.

Thanks again,

Sam and Ruth Tapsell

Hartland Surgery – Privacy Policy

Our Practice keeps medical records confidential and complies with the General Data Protection Regulation. (GDPR)

We hold your medical record so that we can provide you with safe care and treatment.

We will also use your information so that we can check and review the quality of the care we provide. This helps us to improve our services to you.

We will share relevant information from your medical record with other health or social care staff or organisations when they provide you with care.  For example, your GP will share information when they refer you to a specialist in a hospital, or when you are poorly and call upon the Out of Hours service when we are closed.

More information on how we share your information with organisations who are directly involved in your care can be found here:

https://devonccg.nhs.uk/about-us/information-governance

Healthcare staff working in A&E and out of hours care will also have access to your information.  For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions.  This will involve the use of your Summary Care Record. For more information see: https://digital.nhs.uk/services/national-data-opt-out or alternatively speak to your practice.

You have the right to object to information being shared for your own care. Apple-converted-space  Please ask reception for more details. You also have the right to have any mistakes or errors corrected.

You have the right to object to your information being shared under the national data opt-out model. The national data opt-out model provides an easy way for you to opt-out of sharing information that identifies you being used or shared for medical research purposes and quality checking or audit purposes.

To opt-out of your identifiable information being shared for medical research or to find out more about your opt-out choices please ask a member of staff or go to NHS Digital’s website:

https://digital.nhs.uk/services/national-data-opt-out

All patients who receive NHS care are registered on a national database. This database holds your name, address, date of birth and NHS Number but it does not hold information about the care you receive. The database is held by NHS Digital, a national organisation which has legal responsibilities to collect NHS data. More information can be found at: https://digital.nhs.uk/or the phone number for general enquires at NHS Digital is 0300 303 5678

Identifying patients who might be at risk of certain diseases

Your medical records will be searched by a computer programme so that we can identify patients who might be at high risk from certain diseases such as heart disease or unplanned admissions to hospital. This means we can offer patients additional care or support as early as possible. This process will involve linking information from your GP record with information from other health or social care services you have used. Information which identifies you will only be seen by this practice.

More information can be found at www.eclipsesolutions.org or speak to a member of the Practice team.

Safeguarding

Sometimes we need to share information so that other people, including healthcare staff, children or others with safeguarding needs, are protected from risk of harm. These circumstances are rare. We do not need your consent or agreement to do this.

Please see our local policies for more information:

https://devonccg.nhs.uk/about-us/safeguarding

We are required by law to provide you with the following information about how we handle your information.

Data Controller contact details

Hartland Surgery
66 The Square
Hartland
Bideford
Devon EX39 6BL

Data Protection Officer contact details

Bex Lovewell
Data Protection Officer
Delt Shared Services Ltd.
BUILDING 2 – DELT
Derriford Business Park
Plymouth
PL6 5QZ

Purpose of the processing

To give direct health or social care to individual patients.

For example, when a patient agrees to a referral for direct care, such as to a hospital, relevant information about the patient will be shared with the other healthcare staff to enable them to give appropriate advice, investigations, treatments and/or care.

To check and review the quality of care. (This is called audit and clinical governance).

Lawful basis for processing

These purposes are supported under the following sections of the GDPR:
Article 6(1)(e) “necessary for the performance of a task carried out in the public interest or in the exercise of official authority” and
Article 9(2)(h) “necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…”
Healthcare staff will also respect and comply with their obligations under the common law duty of confidence.

Recipient or categories of recipients of the processed data

The data will be shared with:

  • healthcare professionals and staff in this surgery;
  • local hospitals;
  • out of hours services;
  • diagnostic and treatment centres;
  • other organisations involved in the provision of direct care to individual patients
  • ECLIPSE data processor

Rights to object

You have the right to object to information being shared between those who are providing you with direct care.

This may affect the care you receive – please speak to the practice.

You have the right to object to your information being shared under the national data opt-out model Apple-converted-space  – please see details listed on Page 1 of this document.

You are not able to object to your name, address and other demographic information being sent to NHS Digital.

This is necessary if you wish to be registered to receive NHS care.

You are not able to object when information is legitimately shared for safeguarding reasons.

In appropriate circumstances it is a legal and professional requirement to share information for safeguarding reasons. This is to protect people from harm.

Right to access and correct

You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our Subject Access Request policy on our Practice website.

We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.

Retention period

GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016 or speak to the practice.

Right to complain

You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113

Data we get from other organisations

We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.

Updated Jan 2020. Dr Sam Tapsell

Practice Half Day Closure Dates 2019

All practices in North Devon close at 1pm 4 times a year for afternoon training and teaching sessions. This years dates are as follows:

  • 30 January 2019
  • 4 April 2019
  • 3 July 2019
  • 10 October 2019

There will be no staff on site these afternoons, but there is medical advice available by calling 111. We are sorry for any disruption these teaching afternoons cause.

Christmas Opening Times 2018

Monday 24 December 8am to 6:30pm
Tuesday 25 DecemberClosed
Wednesday 26 DecemberClosed
Thursday 27 December8am to 8pm
Friday 28 December8am to 8pm
Saturday 29 December9am to 12.30pm
Sunday 30 December9am to 12noon
Monday 31 December8am to 6:30pm
Tuesday 1 JanuaryClosed
Wednesday 2 January8am to 6:30pm