About

Hartland surgery has been sited at 66 The Square in Hartland since 1948, the same year the NHS was founded. The surgery was out in the annex at the back of the building and accessed through the side gate, until the current building was converted in 1998, having previously been the doctors residence.

The Hartland Peninsula is a beautiful part of Devon, with rolling farmland and stunning coastline at Bucks Mills, Clovelly, Hartland Quay and Welcombe Mouth. Our area attracts many visitors to Hartland Abbey, the South West Coast Path, Docton Mill Gardens, The Milky Way theme park and more.

We provide care for a population of around 2600 patients in our rural community.

Named Accountable GP

We are contractually obliged to allocate a “named accountable GP” for every patient, which we do according to surname as follows:

  • A-N Dr Sam Tapsell
  • M-Z Dr Ruth Tapsell

You are welcome to book appointments with whichever GP is available.

Doctors and Nursing Team

Dr Ruth Tapsell (Female)

BSc 1998, MBBS (London) 2001, MRCP (UK) 2005, MRCGP 2009, GMC 6031178

I qualified in 2001 from Charing Cross and Westminster Medical School and after initially training in adult hospital medicine in Torbay, I went to Australia for 2 years. I then returned to the UK to train as a GP in Northumberland. I am married to Sam, who is also a GP, and we have 2 children. Having travelled and lived in some amazing places we decided to finally put down our roots in beautiful North Devon in 2013. We love the wide variety of outdoor activities that North Devon has to offer, in particular running, surfing, playing on the beach and all weather camping trips.

I joined Hartland Surgery in 2014 and feel privileged to work in an environment where we can still practise traditional family medicine and build lasting relationships with our patients. I have felt very warmly welcomed by the team and the community. I enjoy all aspects of general practice and have a particular interest in training medical students.

Dr Sam Tapsell (Male)

MBBS 1998 (Newcastle), MRCOphth 2003, MRCGP 2012, GMC 4526188

I qualified in 1998 in Newcastle-Upon-Tyne. I spent 4 years working in Ophthalmology and 3 years working overseas in Australia. I completed GP training in Northampton before moving to Devon in 2013.

I joined my wife Ruth at Hartland Surgery in April 2018 and have greatly enjoyed the warm welcome of our supportive community.

Dr Michael Trowbridge (Male)
Holly Haywood, Nurse (Female)
Mrs Shirley Stratton, Healthcare Assistant (Female)
Mrs Julia Dauncey, Healthcare Assistant (Female)

Practice Management Team

Trudy Bowles – Practice Manager
Harriet Mills – Reception Manager
Rebecca Campion – Dispensary Manager

New Patient Registration

We are accepting new registrations. Please ask at Reception for a registration form and New Patient Questionnaire, or download them here:

Practice Area

The practice area boundary reaches Horns Cross, Bradworthy, Meddon, Shop, Morwenstow. We would normally advise patients living outside of our practice area to register with their local GP.

We would be willing to provide GP care for patients who have a connection to our surgery, but are living outside our practice area, or those who work within our practice area. We would expect patients from outside our practice area to be

  • Able to travel to Hartland Surgery for GP appointments
  • Able to collect medications from Hartland Surgery if required.

We would not be able to provide these patients with

  • Home visits
  • Prescriptions by post, fax or by electronic prescribing

Temporary Residents

We register patients for a temporary period of time who may be on holiday or visiting friends or relatives. Please telephone the practice in the first instance on 01237 441200. You will need to arrive around 10-15 minutes before your appointment time so we can collect your details.
This will not impact your usual Doctor and you will remain registered with your usual GP when you return home.

What information do I need?

Try to have the following information with you when you see your temporary GP for the first time:

  • details of any medical conditions you have
  • details of medical conditions you’ve had in the past
  • the name of any medicines you’re currently taking
  • details of anything you’re allergic to
  • contact details for your permanent or previous GP
  • NHS number

Minor Injury Service

The Doctors and Nurse offer emergency appointments for minor injuries that have occured within 48 hours. For example cuts, grazes, sprains, insect bites, minor burns, eye injuries.
If you are in the Hartland area and you suffer a minor injury, please contact the surgery either by telephone (01237 441200) or in person and a healthcare professional will see you as soon as possible.
Our closest Minor Injury Unit is the nurse led unit located in Bideford Hospital, operating 7 days from 8am to 8pm at Abbotsham Road, Bideford. There is also a nurse led unit at Stratton Hospital, Bude, open 7 days from 8am to 10pm (x-ray Monday to Friday 9-4pm). You should contact them to confirm opening times before travelling. A 24 hour A&E is located at North Devon District Hospital, Raleigh Road, Barnstaple, EX31 4JB.

GP Earnings

All GP practices are required to declare the mean net earnings (eg. Average pay) for GPs working to deliver NHS services to patients at each practice. This is required in the interests of the greater public accountability recognising GP pay is ultimately funded from tax paid by the public.

The average pay for GPs working in Hartland Surgery in the last financial year was £53975 before tax and national insurance. This is for 0 full time GP,2 part time GPs and 0 locum GPs who worked in the practice for more than six months.)

Complaints

If you are unhappy with the treatment or service you, a family member or someone you care for has received from our GP practice, you may want to make a complaint. This is information on how to raise a concern, give feedback or make a complaint. We also have a practice complaints leaflet.

  1. Before making a complaint, you could raise your concerns verbally with either your GP or our practice manager.
  2. If the concern you raised cannot be quickly sorted out by the end of the following day, then you can make a formal complaint in writing to the practice OR if you don’t want to complain to the practice, you can raise the issue with NHS England instead. For information on making a complaint to NHS England, visit: www.england.nhs.uk. You will need written permission to complain on behalf of another person.
  3. If you feel like your issue still hasn’t been resolved, you can ask the Parliamentary
    and Health Service Ombudsman to look into your complaint, Call 0345 015 4033 or visit www.ombudsman.org.uk for more information.