Half day closure this Wednesday 15th May Afternoon from 1pm and new phone system.

We are closed for quarterly training on Wednedsay afternoon from 1pm.

Our clinical staff are attending training in Barnstaple which is shared across all practices in North Devon “half day shutdown”.

Our admin staff will be training with our new phone system which will go live on Thursday 16th May. You will notice a new voice message when you call the surgery, with a call queue system.

GP letters for Personal Independence Payment (PIP) and Employment and Support Allowance (ESA).

We do not provide “letters of support” for PIP application, or ESA.

When you apply, the Department for Work and Pensions (DWP) will usually contact us to provide a report, which is supplied directly to them.

We are therefore unable to provide additional letters of supports as the information we provide will normally be included in the report requested by the DWP.

You may request your medical records if you feel this may help your case. If you wish a copy of your medical records, please contact our admin team, or access online using the NHS app.

Citizens advice has more information for applying for PIP and ESA at links below:

Sat 4th May, COVID spring boosters for over 75s at Hartland Surgery

We are planning to provide COVID booster vaccines in Hartland in the coming weeks. The dates are just being finalised, and then the slots to book will be made available through the national booking system. We are planning to provide on a couple of Saturdays.

If you are keen to have your vaccine at the surgery, we should have more information within the next week.

When the dates and slots are released, you will not be able to book this slot through the surgery, we have to use the national booking system (online or telephone, call 119)

Amended below on Mon 22 April:

You can now book online as above Saturday 4 May

Christmas opening

Merry Christmas and Happy new year to all of our community.

We will be closed on bank holidays for 25 and 26 December and 1 January 2024.

We will be open as usual on

  • Fri 22 Dec
  • Wed 27 Dec
  • Thu 28 Dec
  • Fri 29 Dec
  • Tue 2 Jan 2024

Due to the shorter working week over Christmas we will be prioritising urgent care, and would kindly request you to delay more routine requests until the new year during this busy time if possible.

Incoming calls NEW NUMBER for today

* update at 12 noon, our normal number is now working again *

Hi, please use [number removed now normal lines working] if you want to ring the surgery.

Our phone system provider has run into trouble during a “routine maintainance” update this morning. This has stopped incoming calls to the surgery since around 09.15am, with just an engaged tone.

They have advised the problems will definately be fixed within 48 hours, possible much sooner.

In the meantime, we have a backup incoming line, which should work as normal.

We can still make outgoing calls as before and can help you in person at our reception. Sorry for this distruption.

We should be using our normal number from Monday 01237 441200

Back online after network and smoke problems.

Thanks for your patience this morning.

First our computer connection failed for 90 minutes until a very helpful support engineer drove out from Barnstaple to get our network back up and running.

Then we have had a fire at the Kings Arms pub, getting significant smoke into the practice building, and filling the roads with fire crew, many thanks for their swift response. Nobody has been harmed we understand.

We are now at around 12 noon resuming normal work, but we will need a bit of time catching up after this mornings difficulties.