News

COVID spring boosters for over 75s at Hartland Surgery

We are planning to provide COVID booster vaccines in Hartland in the coming weeks. The dates are just being finalised, and then the slots to book will be made available through the national booking system. We are planning to provide on a couple of Saturdays.

If you are keen to have your vaccine at the surgery, we should have more information within the next week.

When the dates and slots are released, you will not be able to book this slot through the surgery, we have to use the national booking system (online or telephone, call 119)

Christmas opening

Merry Christmas and Happy new year to all of our community.

We will be closed on bank holidays for 25 and 26 December and 1 January 2024.

We will be open as usual on

  • Fri 22 Dec
  • Wed 27 Dec
  • Thu 28 Dec
  • Fri 29 Dec
  • Tue 2 Jan 2024

Due to the shorter working week over Christmas we will be prioritising urgent care, and would kindly request you to delay more routine requests until the new year during this busy time if possible.

Incoming calls NEW NUMBER for today

* update at 12 noon, our normal number is now working again *

Hi, please use [number removed now normal lines working] if you want to ring the surgery.

Our phone system provider has run into trouble during a “routine maintainance” update this morning. This has stopped incoming calls to the surgery since around 09.15am, with just an engaged tone.

They have advised the problems will definately be fixed within 48 hours, possible much sooner.

In the meantime, we have a backup incoming line, which should work as normal.

We can still make outgoing calls as before and can help you in person at our reception. Sorry for this distruption.

We should be using our normal number from Monday 01237 441200

Back online after network and smoke problems.

Thanks for your patience this morning.

First our computer connection failed for 90 minutes until a very helpful support engineer drove out from Barnstaple to get our network back up and running.

Then we have had a fire at the Kings Arms pub, getting significant smoke into the practice building, and filling the roads with fire crew, many thanks for their swift response. Nobody has been harmed we understand.

We are now at around 12 noon resuming normal work, but we will need a bit of time catching up after this mornings difficulties.

 

Half day teaching

The surgery is closed on Wed 7 June 2023 from 1pm for teaching. It will re-open as usual on Thu 8 June.

If you have an urgent medical problem which cannot wait until the surgery is open, you can contact 111 for advice.

Out of area registration requests

We get an increasing number of requests from patients asking to remain registered at Hartland surgery after moving out of our catchment area, for example to Barnstaple, Bideford or Bude.

We appreciate there are usually very good reasons why people wish to stay with our practice where they already know the doctors and staff. We are also aware that access to GP appointments might be more difficult at other practices.

We decided in late 2019 that we would only be treating “out of area” registration requests fairly if we applied the same rule to all:

We do not register out of area patients

We want to briefly outline some reasons why we apply this rule.

Our registered patient list size has grown in the last 5 years, from 2669 in March 2018, to 2933 in March 2023, an increase of 10%.

We also have 28% of our practice population aged 65 and above, compared to a national average of 19%.

The overall picture is that we are busier, delivering many more appointments and reviews than before. We need to ensure we sometimes say no to requests, such as allowing out of area registration. Hopefully by doing this, we can keep doing our core job to a good standard and remain proud to serve our community.